Refund Policy
Refund policy
RETURNS & WARRANTIES
RETURN POLICY
If you need to return a product to The Hue Co., please contact info@the-hue.co for the appropriate return procedure. Returns are accepted on saleable, unopened, unused products within 30 days of purchase with the original packing slip or invoice.
RETURNS BY MAIL
Customers returning products by mail will be responsible for all costs related to the return process. Your refund minus shipping and handling will be credited back to your original payment method once the return has been received and processed.
NON-RETURNABLE PRODUCT
The following types of products are not accepted for return:
Unsellable Product: Product that has been used, defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker.
Discontinued Product: Discontinued products or products in discontinued packaging may not be returned.
Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
Promotional, Prepack, Intro Kit, and Free Items: For a refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.